Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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Last updated: October 2024
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is your return policy?

We are committed to ensuring you are satisfied with your purchase. If you experience any issues with the ActiveGear Purifier™ or feel that we haven't provided as promised, you can return your order within 30 days of the purchase date. To initiate a return, please get in touch with us via email at servicerepurioes@gmail.com.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we offer free shipping, so you can receive your order without any additional cost.

2. Product Questions

How does the ActiveGear Purifier™ work?

The ActiveGear Purifier™ uses UV light and heat to effectively dry and purify your activewear, including footwear. This helps eliminate bacteria, odors, and moisture, ensuring your gear stays fresh and ready for your next activity.

What can I use the ActiveGear Purifier™ for?

The ActiveGear Purifier™ is designed for drying and purifying footwear, sportswear, and other active gear. It’s ideal for anyone who wants to keep their gear clean and odor-free.

How long does it take to dry and purify my gear?

The drying and purifying process takes approximately 1 to 3 hours, depending on the level of moisture and the material being treated.

Is the ActiveGear Purifier™ safe to use?

Yes, the ActiveGear Purifier™ is designed with safety in mind. The UV light and heat are carefully controlled to ensure they are effective yet safe for your gear. Follow the provided instructions to use it properly.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Currently, we do not offer installment payment options. All purchases must be paid in full at the time of order.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

We offer two shipping options:

  • Standard Shipping: Free
  • Priority Processing & Insured Shipping: £4.99

Please refer to our shipping policy for more details on delivery times and options.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing servicerepurioes@gmail.com. Unfortunately, we do not offer phone support at this time.

What are your business hours?

We offer 24/7 customer support via email. You can reach us anytime, and we will get back to you as soon as possible.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, email us at servicerepurioes@gmail.com, or share a review on our product page. We appreciate hearing from you!